Integration Services from Arrow - Frequently Asked Questions

Arrow operates integration centers around the globe that provide hardware and software integration services. In these centers, we add hardware to computing and storage devices to customize them to be purpose-built. Our customers' proprietary software is loaded and configured on the devices for delivery to their end users, and multiple systems are configured together in rack enclosures for larger deployments. The results are high-quality products produced efficiently and globally.

Arrow operates integration facilities in multiple regions worldwide:

• Phoenix, USA: 68,000 square feet of production space and 134,000 square feet of warehousing
• Nogales, Mexico: 13,000 square feet of production space and 28,000 square feet of warehousing
• Budapest, Hungary: 2,250 square meters of production space, 350 square meters of engineering space, and 5,150 square meters of warehousing
• Israel: 4,200 square meters of production space, 600 square meters of engineering space, and 700 square meters of warehousing

Arrow offers a comprehensive range of integration services, including:

• Hardware Configuration: Servers, workstations, storage devices, full rack enclosures, kiosks, and displays
• Software Configuration: Custom image deployment, OS installation, application installation, diagnostics, and firmware and BIOS configuration
• Design Validation, Prototyping, and NPI: Building product concept prototypes for validation and development
• Scaling Solutions: Kitting and bundling, labeling, FRU kitting and testing, and power and connector assembly
• Integration Logistics: Inbound source inspection, packaging, data capture, crating, and consolidation services

Arrow configures various hardware components, including:

• Servers and workstations
• Storage devices
• Full rack enclosures
• Kiosks and displays
• Motherboard population
• Power and connector assembly
• Cooling and thermal management

Our software configuration services include:

• Custom image deployment
• Operating system installation
• Application installation and configuration
• Application installation
• Diagnostic testing
• Firmware and BIOS configuration
• Networking configuration
• Customer VPN access for remote configuration
• Scripting and reporting

Arrow builds product concept prototypes for validation and development, helping customers test and refine their products before full-scale production.

Absolutely, Arrow maintains a robust quality management system to meet certification requirements, provide consistent results, and deliver comprehensive reporting and visibility throughout the integration process.

ISO Certifications: ISO 9001:2015, ISO 13485:2016, and ISO 14001:2015

Arrow follows a trusted New Product Introduction (NPI) process that enhances integration consistency and efficiency. This includes product validation, development of build instructions, review of the first article, and establishment of quality control processes to ensure your new product meets all specifications and quality standards.

Arrow implements strict security protocols to protect your intellectual property, including secure facilities with controlled access, confidentiality agreements, and VPN access options for remote monitoring and proprietary software installation.

Arrow delivers superior integration outcomes through:

• New Product Introduction (NPI): A trusted process that enhances integration consistency and efficiency
• Planning: Advanced scheduling systems and personnel to meet customer expectations
• Global Presence: Access to markets with reduced logistics complexity and cost
• Proven Business Model: Decades of experience optimizing factory-deployed appliances
• Demand Flexibility: Ability to adjust production capacity to meet changing demand
• People and Tools: Purpose-built facilities and skilled personnel dedicated to integration success

Customers can utilize one or multiple Arrow integration locations to meet their specific go-to-market needs while maintaining consistent SLAs and high-quality standards across all facilities.

Arrow helps optimize costs by:

• Leveraging our existing infrastructure instead of building your own
• Ensuring consistent and high-quality products that reduce warranty issues
• Providing flexible production capacity to match your demand
• Offering global facilities to minimize logistics and shipping costs
• Utilizing experienced personnel who improve efficiency and reduce errors

Contact our team to discuss your integration requirements. We will work with you to develop a customized integration plan that meets your specific business objectives and technical needs.

To streamline the process, consider preparing:

• Details about your product specifications
• Volume requirements and production timeline
• Target markets and deployment regions
• Any specific quality or certification requirements
• Software and operating system needs
• Special configuration requirements

Arrow offers a comprehensive suite of services, including:

• Supply Chain Services: Maintain product availability worldwide while keeping costs and risks low
• Engineering Services: Reduce product development time and improve design using the latest technologies
• Deployment and Support Services: Expert in-field installation, support, and management services

Our team is ready to discuss how these services—and our integration capabilities—can support your success. Contact us today!